{"id":281,"date":"2026-01-22T02:14:19","date_gmt":"2026-01-22T02:14:19","guid":{"rendered":"https:\/\/vesna.cl\/?page_id=281"},"modified":"2026-01-22T02:14:19","modified_gmt":"2026-01-22T02:14:19","slug":"resume","status":"publish","type":"page","link":"https:\/\/vesna.cl\/index.php\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:30px\"><strong>Vesna Franelich R\u00edos<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center cv-header has-medium-font-size\">IT Support Specialist | Systems Administration<br> Chile<br> vfranelich@gmail.com | +56 9 6657 1882<\/p>\n\n\n<p><!-- ========================= --><br \/>\n<!--   RESUMEN PROFESIONAL   --><br \/>\n<!-- ========================= --><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Professional Summary<\/h2>\n\n\n\n<p>IT Support and Systems Administration specialist with experience working in continuously operating environments and acting as a primary point of contact for technical incident resolution.<\/p>\n\n\n\n<p>My work is based on observing real system behavior, identifying failures, validating changes, and keeping production systems running in a stable and reliable manner. I am accustomed to analyzing problems, applying immediate solutions when required, and verifying that fixes are effective and sustainable over time.<\/p>\n\n\n\n<p>This approach allows me to adapt to roles focused on system analysis, validation, and improvement, in addition to traditional technical support.<\/p>\n\n\n<p><!-- ========================= --><br \/>\n<!--   RESUMEN PROFESIONAL   --><br \/>\n<!-- ========================= --><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Core Competencies<\/h2>\n\n\n\n<p><strong>Support, Analysis, and Operations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incident resolution in production environments<\/li>\n\n\n\n<li>Failure analysis and system behavior assessment in real use<\/li>\n\n\n\n<li>Validation of changes, configurations, and fixes<\/li>\n\n\n\n<li>Implementation of immediate measures to prevent service outages<\/li>\n\n\n\n<li>Documentation of findings, procedures, and solutions<\/li>\n<\/ul>\n\n\n\n<p><strong>Corporate IT Support and User Operations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remote L1\u2013L2 technical support for distributed teams<\/li>\n\n\n\n<li>User onboarding and offboarding (accounts, access, devices)<\/li>\n\n\n\n<li>IT inventory management and device lifecycle tracking<\/li>\n\n\n\n<li>Incident and request management (OTRS, KIX \u2013 Jira-like workflows)<\/li>\n\n\n\n<li>User documentation and internal knowledge bases<\/li>\n<\/ul>\n\n\n\n<p><strong>Identity, Devices, and Security<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Active Directory (users, groups, permissions)<\/li>\n\n\n\n<li>VPN and MFA support<\/li>\n\n\n\n<li>Device configuration and management (DSM, Jamf, Munki, Enteo \u2013 MDM)<\/li>\n\n\n\n<li>Windows and macOS troubleshooting<\/li>\n\n\n\n<li>Basic Linux support<\/li>\n<\/ul>\n\n\n\n<p><strong>Collaboration and Infrastructure<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)<\/li>\n\n\n\n<li>LAN \/ Wi-Fi support and troubleshooting<\/li>\n\n\n\n<li>NAS implementation and SMB configurations<\/li>\n\n\n\n<li>Videoconferencing support (Cisco, Tandberg, WebEx, Teams)<\/li>\n<\/ul>\n\n\n<p><!-- ========================= --><br \/>\n<!--   RESUMEN PROFESIONAL   --><br \/>\n<!-- ========================= --><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Professional Experience<\/h2>\n\n\n\n<p><strong><strong>SIAS \u2013 IT Support and Systems Administration<\/strong><\/strong> (Since 2024)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT support for organizations and end clients<\/li>\n\n\n\n<li>Diagnosis and resolution of technical incidents in production environments<\/li>\n\n\n\n<li>Validation of configurations and fixes before and after changes<\/li>\n\n\n\n<li>Implementation of workarounds to prevent service interruptions<\/li>\n\n\n\n<li>Remote and on-site support, request prioritization, and incident follow-up<\/li>\n\n\n\n<li>NAS implementation and LAN \/ Wi-Fi network optimization<\/li>\n\n\n\n<li>Website migrations and modernization of legacy PHP systems (5.2 \u2192 7.4)<\/li>\n\n\n\n<li>Technical documentation and procedures to ensure service stability<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>European Southern Observatory (ESO) \u2013 Vitacura &amp; Paranal<\/strong><\/strong><br> IT Support Specialist<br> V\u00eda DCS (2010\u20132014) \u00b7 COMARCH (2015\u20132020) \u00b7 DCS (2021\u20132023)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Primary point of contact for IT support, ensuring operational continuity in a critical environment<\/li>\n\n\n\n<li>L1\u2013L2 IT support for Windows, macOS, and basic Linux systems in scientific and operational teams<\/li>\n\n\n\n<li>Account, group, and permission management in Active Directory, VPN access, and MFA enrollment support<\/li>\n\n\n\n<li>Preparation, configuration, and deployment of corporate devices using Enteo, Munki, DSM, and Jamf<\/li>\n\n\n\n<li>On-site and remote support for meetings, presentations, and videoconferencing systems<\/li>\n\n\n\n<li>IT inventory management and tracking of assignments, loans, and replacements<\/li>\n\n\n\n<li>Incident logging, analysis, troubleshooting, and internal procedure documentation<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>Freelance IT Technical Services<\/strong><\/strong> (2003\u20132010)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hardware, software, and network support for individuals and small businesses<\/li>\n\n\n\n<li>On-site and remote technical assistance<\/li>\n<\/ul>\n\n\n\n<p><strong>GASCO S.A.<\/strong> \u2013 IT Support (2001\u20132002)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT support for more than 100 users: PCs, notebooks, printers, and corporate applications<\/li>\n<\/ul>\n\n\n<p><!-- ========================= --><br \/>\n<!--   RESUMEN PROFESIONAL   --><br \/>\n<!-- ========================= --><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Education and Certifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Associate Degree in Network Administration \u2013 IACC<\/li>\n\n\n\n<li>Google Technical Support Fundamentals<\/li>\n\n\n\n<li>ITIL Foundation V3<\/li>\n\n\n\n<li>Mac Integration Basics 10.10<\/li>\n\n\n\n<li>MCTS: Windows Server 2008 Network Infrastructure<\/li>\n\n\n\n<li>Installing and Configuring Windows Server 2012<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vesna Franelich R\u00edos IT Support Specialist | Systems Administration Chile vfranelich@gmail.com | +56 9 6657 1882 Professional Summary IT Support and Systems Administration specialist with experience working in continuously operating environments and acting as a primary point of contact for technical incident resolution. My work is based on observing real system behavior, identifying failures, validating &#8230; <a title=\"Resume\" class=\"read-more\" href=\"https:\/\/vesna.cl\/index.php\/resume\/\" aria-label=\"Read more about Resume\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-281","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resume - Vesna Franelich<\/title>\n<meta name=\"description\" content=\"Curr\u00edculum de Vesna Franelich. 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